Return and Refund Policy

At Cleo Furnish, we are committed to providing high-quality products and excellent customer service. If you’re not completely satisfied with your purchase, we are here to help. Please read our Refund and Return Policy carefully.

1. Returns and Exchanges

We want you to be happy with your purchase. If for any reason you’re not satisfied, we offer returns and exchanges under the following conditions:

• Eligibility for Returns: You can return an item within [3] days of delivery. To be eligible for a return, the item must be unused, in the same condition as received, and in the original packaging.
• Non-returnable Items: Certain items cannot be returned.

2. Return Process

To initiate a return, please follow these steps:

• Contact our customer service team at [[email protected]] to request a return authorization.
• Provide your order number, details of the item you wish to return, and the reason for the return.
• Our team will guide you through the return process and provide a return address, if applicable.

3. Refunds

Once we receive your returned item, we will inspect it and notify you about the approval or rejection of your refund. If approved, your refund will be processed.

4. Shipping Costs

• Return Shipping: You will be responsible for paying the return shipping costs unless the product is defective or damaged.
• Original Shipping Costs: Shipping charges are non-refundable, and you will be responsible for return shipping costs unless otherwise specified.

5. Damaged or Defective Items

If your product arrives damaged or defective, please contact us immediately. We will arrange for a return or exchange at no additional cost to you. Please retain the original packaging for any returns related to damage.

6. Exchange Policy

If you wish to exchange an item for a different size, color, or product, please follow the same process as a return. You will receive a refund for the returned item, and you can place a new order for the desired item.

7. Cancellations

Orders cannot be canceled once they have been processed for shipping. However, you may refuse delivery upon arrival, and the return will be processed in accordance with our returns policy.

8. Customer Support

If you have any questions or need assistance with your return, refund, or exchange, please feel free to reach out to our customer support team at [email protected].